Site Reliability Engineers at Talkdesk
Lisbon, PT / Porto, PT

Would you like to join one of the fastest growing startups in San Francisco? Do you want an opportunity to build out end-to-end highly available cloud infrastructure and work with other world class engineers? Talkdesk – a recent DEMO Traction Award Winner – is the world’s leading browser-based call center software solution. We have awesome investors, a superb team and we’re looking for an experienced Infrastructure Engineer that will help with build out, automation and monitoring of our world class infrastructure on top of AWS.

We're looking for skilled software engineers to join a team of amazing developers that is completely disrupting an industry. If you're interested in any of the roles we've posted above please submit your application. We're currently evaluating locations that are suitable for future recruitment events in Brazil and you can be one of the select few to join our team!


  • Work collaboratively with software engineering to deploy and operate our cloud-based systems
  • Automate, automate, automate
  • Devise strategies to scale and harden our application, and all supporting services
  • Create and maintain tools for deployment, monitoring and operations
  • Troubleshoot and optimize high availability and performance issues
  • Develop our Chef configuration management environment
  • Aid the development team with tools and services to enhance productivity

Skills and Qualifications

  • 2+ years experience in Infrastructure Engineer role
  • BS/MS Degree in Computer Science, Applied Math, or an engineering-related field preferred
  • Solid coding/scripting skills
  • Experience leading large scale, multi-data center Linux based cloud-based SaaS offerings on Amazon AWS
  • Understanding and experience with scalable, cloud-based solutions (Amazon, Heroku)
  • Experience with Kubernetes, Consul, Vault, Jenkins, Consource, Prometheus, Elasticsearch, Nexus, Terraform
  • Demonstrated experience in Linux/Unix Administration
  • Possess the knack for staying on the leading edge of modern web app development
  • Solid understanding of the full computer stack - storage, networking, OS, virtualization, configuration management and provisioning
  • Experience administering, tuning and scaling RabbitMQ/other message frameworks
  • Operational knowledge of the big relational databases (PostgRES, Redshift, MySQL) and NoSQL databases (MongoDB, Redis, Cassandra)
  • Experience with Git or similar distributed version control systems is required as well experience with Continuous Integration/Deployment techniques
  • Automation oriented
  • Excellent written, verbal, and conversational communication skills
  • Strong focus on business outcomes

Nice to Have Skills:

  • Experience with Ruby/Rails/MongoDB web application stack
  • Must be well versed in writing automation using Chef, Puppet or other SCM tools