Technical Support Representative at Talkdesk
Lisbon, PT

Would you like to join one of the fastest growing startups in San Francisco? Talkdesk - a recent DEMO Traction Award Winner -  is the world’s leading browser-based call center software. We have awesome investors, a superb team and we’re looking for people to help provide our customers with speedy help and answers to their questions. If you are an energetic person that really cares deeply about providing great technical support, join our fast growing team and help us shape the future of Talkdesk. With your intimate knowledge of our customer needs you’ll help inform our future product development.

Responsibilities:

  • Answer technical support requests via email, chat, and phone
  • Help guide customers through the setup process
  • Collaborate with our engineering team to solve more complex issues
  • Identify, document and follow up with engineers on product bugs and features
  • Update knowledge base and troubleshooting documentation for internal and customer use
  • Act as a liaison between engineering, customer success and sales on technical issues affecting our customers

Requirements:

  • Fluent in English
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role for a product business
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Ability to make sense of something complex and explain it in plain English
  • Professional, courteous and committed to provide amazing customer support
  • Open-minded, positive and keen to learn
  • Great attitude, team player
  • Willing to work flexible hours
  • Keen to mentor and help train junior team members
  • College degree

Bonus Requirements:

  • Degree in a technical subject
  • Knowledge of IP Telephony
  • Experience diagnosing QoS issues
  • Experience with call center technology such as IVRs 
  • Experience with Salesforce as an admin or developer