Senior Product Manager, Strategic Integrations at Talkdesk
San Francisco, CA, US

Together at Talkdesk, were building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Forbes Next Billion-Dollar Startup, and has enabled 100,000,000+ customer interactions using our platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures, and supported by the successes of our 1,400+ customers from IBM, Box, Betterment to Shopify, Talkdesk is disrupting a $22 billion stagnant market.

Were now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are a world-class Senior Product Manager and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Responsibilities:

  • Own the vision and strategy for our Strategic Integrations with 3rd party solutions including CRM, WFO, UCaaS and others
  • Evangelize the power of the Talkdesk Integration platform with partners and customers at trade shows, symposiums and industry events
  • Work closely with Sales and be able to identify new and emerging offerings that could provide differentiating benefit to Talkdesk and its thousands of customers and partners
  • Provide in-depth analysis of 3rd party offerings’ capabilities and how they could enhance the Talkdesk ecosystem
  • Contribute to the vision and design of a next generation call center platform
  • Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape
  • Create processes to capture, analyze, leverage and share customer insights
  • Work with engineering, marketing, and sales to build business use cases and define requirements/wireframes for new feature enhancements, products, and services
  • Own priority for your product roadmap balancing input from engineering, design, marketing, and sales
  • Document product functionality
  • Collaborate with marketing and sales to launch new services, features and enhancements effectively

Requirements:

  • Bachelor's degree in computer science, engineering, HCI or related field required
  • Masters or postgraduate degree in business preferred
  • 7+ years of hands-on experience working with software engineering teams (in product, design, or engineering) with at least 3+ years of hands-on product management or product design experience
  • 3+ years of hands-on experience with major CRM or UCaaS systems and in-depth knowledge of integration capabilities for Salesforce, Zendesk, ServiceNow or other CRM solutions.  Additional experience with UCaaS solutions a bonus
  • Passion for user experience with strong attention to detail
  • Background in SaaS, real-time communications, or enterprise preferred
  • Knowledge and use of formal Quality Assurance processes
  • Solid understanding of relevant technology and tools including APIs, cloud solutions, and programming languages is preferred
  • Ability to adapt to rapidly changing technologies and business needs
  • Understand the development and implementation of large-scale, complex applications in a call center technology environment
  • Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands
  • Excellent verbal and written communication skills