Growth Product Manager at Front
San Francisco, CA, US

At Front, we’re redefining work communications and collaboration with our shared inbox for teams. Front brings all of your communication channels (email, Facebook, Twitter, Twilio SMS, live chat etc.) into one place, so you can triage and assign messages, have internal conversations around them, and even sync work across other apps you use from Salesforce to GitHub, without ever leaving your inbox. Today, over 3,000 companies rely on Front to power their communications, and we’re just getting started.

 

We’re looking for an exceptional product manager to join our growing product management team. You will be directly responsible for defining how our customers become successful in onboarding, trial, and ongoing engagement and expansion with Front. This includes driving strategy, defining/managing impactful experiments, writing product specs, driving cross-functional execution, and sharing insights and results throughout the company. You will have a direct and meaningful impact on generating and accelerating revenue growth for Front.




Responsibilities:




    • Set the product strategy for onboarding, trial and monetization flows for Front’s customer acquisition/retention efforts.

    • Work closely with engineering, design, marketing, and analytics teams to ship new and impactful features for user onboarding, long term customer usage/engagement, product virality, and more.

    • Collaborate with Marketing/Sales teams to define a holistic customer journey from signup to conversion and ongoing engagement/retention.

    • Drive learning/insights and revenue through consistent and thoughtful product experimentation.

    • Prepare technical specifications, manage roadmap and on-time delivery of feature deployment.

    • Partner with customer success/support to deeply understand, analyze, and synthesize user needs/pain points into priorities/roadmaps/product specs.







Requirements:




    • 6+ years of Product Management experience, preferably at a SaaS or consumer technology company.

    • Proven project management skills including developing detailed product strategy roadmaps and managing timely delivery.

    • Strong facility with data/statistical analysis - you can quantitatively analyze disparate data sets, concepts, and identify strategic opportunities that accelerate growth.

    • Customer driven with a unwavering focus on delivering value to each customer.

    • Strong/demonstrated leadership - stakeholders/business partners love you.

    • Experience speaking/presenting to a wide cross-section of business partners (C-level, etc.) with the ability to speak to details/insights that tie to the bigger vision.

    • A roll up your sleeves, entrepreneurial approach with a willingness to take on ambitious, impactful and diverse projects.