Technical Solution Consultant - Level 4 at SiSense
We are Sisense.
As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well-known clients. Sisense is a fast-growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions. Sisense delivers unmatched simplicity, agility & value.
What are we looking for?
We are looking for a Solutions Architect/ Technical Solution Consultant Level 4, who will be a subject-matter expert in integrations and deployments of BI projects.
The ideal candidate will provide design and implementation support for Sisense's BI projects including architecture, data design, customizations and integration for customer’s systems (SSO, redirections, provisioning, etc.) when the goal is to optimize customer’s adoption and future growth.
What you’ll do?
In this role you will:
Serve as a technical level 4 technical consultant engineer, help solve escalated issues for high focus customers. Help with elevating the technological expertise of the technical support teams.
Serve as the technical lead in all aspects of a successful implementation from requirements gathering and design to training and project delivery.
Own the implementation and integration of complex customers’ projects
Design cost-effective solutions. Execute an extensive analysis to design the solution and describe it through architecture and design artifacts.
Lead Complex troubleshooting “Task Forces” including communication with customers technical exec – status update, expectation setting, solution presentations, etc.
Present proposed solutions and maintain ongoing technical discussions with the customer across all levels, from hands-on employees to exec levels.
Coach and supervise technical team members.
Help build best practices for technical deployments in the Customer Success group.
Maintain an active communications channel with the Product teams to influence the future customers’ usage of the product.
Work with R&D to design sophisticated and nontrivial solutions, and to fix customer issues based on priority.