Technical Solutions Consultant at SiSense
New York City, NY, US
We are Sisense.
As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well known clients. Sisense is a fast growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions. Sisense delivers unmatched simplicity, agility & value.
What Are We Looking For?
The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know the customers best and help them succeed and grow with us. Technical Solutions Consultant understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in.
As a Technical Solutions Consultant, you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.
What You’ll Do?
You will have fun….!
In addition, you will
Investigate technical problems and diagnose root causes,
Develop, design and propose solutions to meet technological and business needs of customers
Manage projects internally as well as externally
Provide reliable resolution of critical and high impact problems for customers
Work with R&D and Product teams to meet customer requirements and improve our product
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Take part in the creation and maintenance of our knowledge-base and community
Implement BI projects at customers’ site, on-site or via web meetings
Train customers and partners
Present complex technical information to non-technical audiences
Provide strategic business intelligence consultancy
Database analysis & data modeling
What should You have?
Excellent problem-solving skills
3+ years of experience with IT infrastructure and applications support
Experience with SW implementation, integration and/or support projects
Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server,etc.)
Passion for support and helping others
English fluency – A MUST
Nice to have
Experience with scripting (Python, C#, PHP)
Experience with ETL and BI tools such as Informatica, SSIS, SSRS, BusinessObjects, Cognos, QlikView or Tableau
Extensive experience with DWH implementations
Strong knowledge of logical and physical data modeling concepts
Sisense is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We only care that you embody the Sisense DNA which is Teamwork, a "Can-Do" Attitude, Drive to Win, Creativity and the Fight to help our clients succeed.
Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, 15 PTO Days, 5 Sick Days, plus additional 4 days off a year, first Friday after each end of quarter we “Come up for Air” (mandatory and doesn’t take away from your vacation days), health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.