Technical Sales Community Support Agent at Ring
Mesa, AZ, US
Our Santa Monica based tech start-up (www.Ring.com) is looking for dynamic Technical Sales Community Support Agents, with top notch written and verbal communication skills. You must be friendly and driven with a moderate to advanced technical aptitude to join our Glendale or Mesa, Arizona call center locations. Ring's call center teams support our neighbors 24 hours a day, 7 days a week, 365 days a year.
Our goal is to be the best in the world at what we do. We have an awesome product and sizable user base. Every day presents a new set of challenges that requires critical thinking and often times--collaboration with your peers.
HERE'S WHAT YOU'LL BE DOING:
Fully resolve troubleshooting, billing, and product inquiries from our neighbors via inbound phone call, live chat and email channels
Ring agents take pride in creating amazing experiences at every contact from our neighbors
Provide total customer service by consulting with neighbors in order to understand their needs, requests, or problems as well as identify sales and up-selling opportunities that will drive additional revenue for the company
Maximize opportunities to sell additional or upgraded services to neighbors when available, while providing an excellent customer experience service/support
Meet monthly key performance metrics for promoting and selling products and services that align to our neighbors' needs
Drive neighbor success by critically thinking, creatively problem solving, and multitasking
DO YOU HAVE WHAT IT TAKES:
A minimum of 1 year in a customer service/sales role
Ability to speak to neighbors clearly while effectively documenting in multiple systems
Ability to quickly, calmly, and professionally engage neighbors to understand their questions/issues and deliver a solution with an experience that surpasses expectations
Possesses critical thinking, creative problem solving, driving customer success and multitasking skills
Proven ability to consistently deliver excellent customer service
Must be technically savvy
Proficiency on PC &/or MAC + web browsers as well as a variety of call center ticketing/call tracking systems
Must be available to commit to a 5 day per week / 8 hour per day shift between the hours of 5:00AM – 10:00PM any day of the week and weekend, including holidays
Bilingual Spanish and English speaking applicants welcomed
PERKS OF JOINING THE RING TEAM:
Your very own complimentary Ring Doorbell
A casual work environment
Potential for financial incentives for highly motivated agents!
Ring’s mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring VideoDoorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you’re always home.
Ring Inc. is proud to be an equal opportunity employer, and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.