Billing/Pricing Onboarding Analyst at Twilio
Dublin, IE
Twilio is seeking a hands-on Billing/Onboarding Analyst to join the Finance & Administrative team.

About the job:

The Billing/Pricing Onboarding Analyst will work within the entire Order to Cash cycle, and focus on day-to- day duties related to customer billing and onboarding. A successful candidate is someone who thrives in a fast-paced environment and can easily shift between the details and the “big picture".


Oversee and update customer data within accounting system and billing system.

Maintain Revenue Team external customer email, responding to customer and other external
queries in a timely manner.

Gather and format large raw data sets to assist with customer billing reporting and queries.

Participate in month end close, including:
o Managing and tracking recurring billing
o Manage approvals, tracking and application of customer credits
o Analysis of revenue related balance sheet accounts
o Ad hoc customer financial reporting

Assist and participate in the development and implementation of financial controls and process
surrounding revenue and invoicing.

Onboard customers to Twilio’s internal billing system and Financial ERP system, including:
o Work with sales reps to finalize pricing, create pricing models
o Verify customer contracts per established prices and set up in billing system
o Ensure proper approval is documented for credits, amendments, concessions, etc.
o Work with Sales and Revenue Accountant to assist with resolution to customer billing
investigations and disputes

Participate in external and internal audits, as requested.

Support Revenue Team in miscellaneous projects as requested.


5 years of accounting/finance experience, with 2-3 years of experience in Billings/Revenue.
B.S. in Accounting/Business Administration or the equivalent.
Demonstrated problem-solving, strong interpersonal and communication skills.
Experience working with NetSuite and
Solid experience working with large volume transactions.
Strong attention to detail.
Advanced Excel user: able to handle very large “raw” data sets using pivots and advanced
functions such as VLOOKUP.
Bonus points:
NetSuite and salesforce experience

Experience working with a company’s “home grown” billing system.

Ability to work in a dynamic, ever-changing environment with some ambiguity as well as need
for directing energy and thinking outside-the- box.