Customer Service / Loan Specialist (Second Shift) at LendKey
Cincinnati, OH, US

LendKey is solving a complex challenge—to improve lives with lending made simple—by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire. LendKey works with hundreds of credit unions and banks to conduct their education and home improvement loan programs.

Loan Specialists play a crucial role in our organization. Our mission is “to improve lives with lending made simple,” and Loan Specialists serve as our customer’s primary point of contact. We are a service-first organization, and these team members are responsible for creating an excellent & simplified customer experience that leaves the customer with an experience worth remembering--not an easy task by any means. Loan Specialists help to deliver up-to-date information on loan applications as well as educating potential borrowers about our products. This role is a versatile one, often switching gears to assist in document verification, loan servicing and other projects. Loan Specialists are a key factor in company growth and success by providing a high quality and engaging customer experience.

We offer flexible scheduling, great benefits, and a generous PTO policy. We train associates in everything they need to know, and have an engaging company culture. We offer starting Associates 21 PTO days per year, 10 paid holidays per year, health insurance that is 100% paid by the company, and organizational outings like Reds games and team bowling. We also look to develop & and promote from within and are continuing to make more investment in employee development as we grow.

What you'll do in this role:

Serve as the customer’s primary point of contact
Own customer issues, from start to finish
Handle customer inquiries and problems throughout the loan application process
Provide in-depth knowledge of loan products and systems
Manage numerous individual customer accounts
Maintain confidentiality and security of borrower information
Work with internal departments to solve issues
Track, document, and report continuous client issues, lending habits and system problems
Provide trustworthy, supportive and individualized customer care
Assist with document verification and other projects as needed


What we're looking for:

Hours consist of 11:30 am-8 pm, Monday through Friday
Keen problem solvers
Someone who works hard and enjoy a rewarding work environment
Excellent communication and written skills
Proven customer service skills
You’re team-oriented and function well in a fast-paced environment
You possess a polite and positive attitude
You perform well under pressure
You're a self-starter who is comfortable taking initiative
Bachelor’s Degree is great but not required