Loan Analyst and Processor at LendKey
Cincinnati, OH, US

LendKey is solving a complex challenge—to improve lives with lending made simple—by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire. LendKey works with hundreds of credit unions and banks to conduct their education and home improvement loan programs.

What you’ll do:

Review loan files to ensure documentation provided meets our Lenders’ requirements
Precisely edit loan information to reflect updates, and verified information
Review completed loan files for accuracy and compliance
Provide clear, concise comments regarding status of loan files
Communicate professionally and effectively with internal and external customers regarding status requests, missing information, and explanation of required documentation
Identify and escalate challenging customer accounts for additional review and assistance
Work diligently to ensure department productivity and quality standards are met and exceeded

Culture Fit:

Candidates should have a desire to work for a mission-based organization with a strong emphasis on both providing exceptional customer service and our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; and Driven to be courageous to make an impact in everything they do.
Background & Skills:

Prior loan processing and verification experience, such as auto, mortgage or student loan experience is a plus
Bachelor’s Degree is great, but not required
Great work ethic and attention to detail; persistence; strong organizational skills
Team player; works well within a team to achieve individual objectives and broader objectives
Strong verbal & written communication skills