3D Printing Customer Service Specialist at Formlabs
Berlin, DE
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

We are a team of young and ambitious 3D printing enthusiasts located in Prenzlauer Berg, Berlin. Our primary goal is to empower our customers with the best tools and to offer them an amazing experience. With a 95% satisfaction rate, Formlabs offers one of the best customer experiences in the industry.

User success is the heart of Formlabs’ success. As our desktop technology accelerates, so does our need for:

Expert teachers to help our customers learn 3D printing
Problem solvers to figure out what went wrong and how to fix it
Empathetic communicators to keep our users’ trust
In addition to receiving our best-in-class warranty support, our customers can elect to purchase our Pro Service Plan (PSP) to gain access to video chat training, phone support, and even speedier email responses. Our 3D Printing Customer Service Specialist deliver these services and build relationships with these special customers to help them get the most from their Formlabs products.

The job:

Connect with 3D printer PSP users to teach technology, identify problems, and create solutions via email and phone
Build and manage relationships with our PSP users
Print, print, print to your heart’s content
You:

Love to make your customer’s day, not only answering there question but also anticipating the next
Quickly make friends with new technology (and teach your human friends how to use it)
Already caught our grammatical mistake above (spelling matters to you, too)
Have 1+ years experience talking to customers on the phone
Are fluent in English, and French or Italian or German
Bonus skills:

Versed in CAD, modeling, 3D printing, and/or digital fabrication tools


We offer:

A people-first, family-oriented company culture
A flexible vacation policy
The ability to work from home
Free Family Lunch, three times a week
Unlimited snacks, sodas & beers
A monthly subsidy for BVG ticket
A budget to choose your own device (Mac or Windows)
Access to unlimited 3D printing
Last but not least, an inspiring working environment with diverse, international colleagues.
Starting date: asap

We look forward to your application! Our Team will get in touch with you as soon as possible.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.