Client Support Engineer at Ring
Santa Monica, CA, US
Ring (www.ring.com) is looking for a Client Support Engineer to join our Information Technology team!
This role will act as the senior member of the internal client IT services team with the primary focus of supporting & improving the technology experience for all team members at Ring. Examples of short & long term goals include owning the administration of identity management infrastructure based around G Suite, Okta, and Microsoft Active Directory; Providing a supporting role in managing network infrastructure at local and remote offices utilizing Cisco Meraki technology; Being the role model to other IT team members in supporting a largely MacOS based environment including working knowledge of Jamf Pro software management; Implementing & administering Microsoft’s InTune management platform; Assisting in implementing MDM & BYOD management solutions for a heavily remote-based workforce. Being successful in this role requires a strong personal drive to improve existing systems, and provide a living, breathing template for other junior team members to strive toward.
The ideal candidate will have a proven and demonstrable track record of being the senior desktop support or client support engineer in complex infrastructures, as well as a rich history in balancing day-to-day ticket queue management along with acting as owner of small to medium implementation projects. Unquestionable comfort in acting as the spokesperson for the helpdesk, and a key member of the project planning process is price-of-admission.
Quickly adapt to a cutting-edge environment, and identify the key projects that your experience will provide the most impact
Take ownership of existing projects and act as a catalyst to get them moving again
Manage a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided
Stay abreast of concurrent projects being run by other team members, both inside and outside of the IT group to identify potential conflicts or redundancies
Occasionally interface with outside vendors, third party support teams, and various external resources to accomplish aspects of projects provided by leadership
Act as a contributor in supporting product, process, and project improvements both planned and unplanned
Interface with internal teams to identify opportunities where the IT group can provide assistance
Identify under- or misused resources to reduce wastes in cost or time management
Take leadership in managing the client experience for all team members at Ring, including day-to-day ownership/management of the internal technical ticket queue
4+ years of experience and proven track record in providing advanced tier desktop support in an enterprise IT environment
At least one year experience maintaining hosted environments utilizing G Suite, Okta, & cloud based directories
2+ years of experience supporting directory infrastructure including or similar to Microsoft Active Directory
Fluency in supporting MacOS environments including experience with the Jamf Pro computer management platform
Experience with Cisco based networking technologies developed around Meraki products
Some knowledge of management languages including Bash, shell, PowerShell & Python
Experience managing AWS & Github environments is a plus
Demonstrable project management skills with focuses on virtualization, automation, & current system improvement
Experience standing up & migrating identity management environments
Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.