Support Intern at Foursquare
New York City, NY, US
Since our inception in 2009, Foursquare has been a leading force in changing how location information enriches our real-world and digital lives. As a location intelligence company, Foursquare is comprised of two well-known consumer apps, Foursquare and Swarm, as well as thriving media and enterprise products. Our B2B offerings include Places (for developers), Pinpoint and Attribution (for marketers), and Place Insights (for analysts, based on the world's largest foot traffic panel). With more than 200 people across our offices in New York, San Francisco, and in sales offices around the globe, we’re dedicated to our trailblazing mission—enriching consumer experiences and informing business decisions with location intelligence.
About This Position:
We're seeking an independent, efficient, and hard-working intern who genuinely enjoys helping others. A successful team member is an avid user of our apps, an excellent written communicator, and a natural problem solver. As a part of the Support & Product Operations Team, you will be on the frontline of both internal and external support; assisting our worldwide community of over 55 million users, merchants, and Superusers, as well as our internal engineering teams. This is a paid, 4-month internship for a minimum of 40 hours per week, offered in our SoHo, NYC office. While there are no guaranteed full-time opportunities available after this internship, former interns from our Product and Support Operations team have gone on to full-time opportunities at dynamic companies including Abacus, Etsy, Kickstarter, Buzzfeed, HBO, and more! This is a great way to get your foot in the door with the booming tech industry!
Currently interviewing for upcoming start date slots:
*When applying, please indicate which start date you're aiming to interview for*
November 20, 2017
December 4, 2017
December 18, 2017
Day to day tasks will include responding to support requests, escalating potential product issues, as well as assisting with new business onboarding. In addition to these primary tasks you’ll be involved in:
Curating and vetting popular venues in our database to help ensure users are getting super-personalized recommendations.
Working with beta versions of the apps through quality assurance testing.
Working alongside some of the best and brightest in the industry, you’ll be able to experience the many different aspects of the tech community and help out with projects that align with your passions and pique your interests.
0-2 Years experience in a customer service, hospitality or relevant role
Strong communication skills (verbal and written). You’ll be talking to users from all over the world, every day.
Attention to detail and a careful eye to help identify, troubleshoot, and report bugs. We’re the eyes and ears of the company; when something occasionally goes wrong, we’re the first to know.
Jack of all trades. You can multitask like a boss and get things done in a timely manner. We’re the Swiss Army knife of the company, and the ability to prioritize is a must.
Experience with OS X and Google Apps. You don’t have to be an Excel guru, but you should know your way around a spreadsheet.
A passionate Foursquare and/or Swarm user. We’re providing expert insider info to our community, so having a leg up is a plus.
Bonus: Prior experience with Zendesk, Asana, and other support and community management tools. We don’t expect this of anyone, but definitely, let us know if you’re familiar with these things!