Client Success Manager - Hospital Solutions at Doximity
United States of America
Why work at Doximity?

Doximity is rewiring healthcare and is the 6th fastest growing tech company in North America. Here's how clinicians use Doximity. For us, transparency is key, so ensuring your goals and values align with ours is also an important step. Take a look at how we Work at Doximity.

Doximity Hospital Solutions, the platform that helps hospitals build their digital footprint, is seeking a Client Success Manager to join its growing team.

Job Summary:

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role.

Who you are:

The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team. You've managed client accounts before and are comfortable owning your own client relationships with a lot of autonomy. You're ready to embrace a fast-paced, tech savvy, non-corporate environment. You manage multiple project and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, the ultimate problem solver with a “can-do” personality.

Primary Responsibilities:

Cultivate, manage and maintain all aspects of relationships with new and existing hospital clients on assigned accounts
Share your expertise in hospital and healthcare marketing with our clients to drive their marketing campaigns
Responsible and accountable for the successful fulfillment and completion of all client contracts within original contract terms from program kickoff to renewal and expansion
Strategically partner with sales team for assigned accounts to position for upsell and renewal opportunities
Produce client reports and work with sales partners to present results to clients
Assist in maintaining and improving internal documents and communication processes
Location for this remote position is flexible in eastern and central timezones.

Required Experience & Skills

Prior experience working remotely required
Excellent written and verbal communication with amazing copywriting skills
Success working independently and being personally accountable for assigned client accounts
Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
Enthusiasm to help grow our business and be an energetic team player
Preferred Experience & Skills

Prior experience in health care preferred
2 – 5 years of work experience in client management preferred
Benefits & Perks

Comprehensive benefits including: medical, vision, dental, Life/ADD, 401k, flex spending accounts, and commuter benefits
Stock, pre-IPO stock incentives
3+ weeks of PTO
12 company holidays, including company shutdown in December
Team trips to fun places like Lake Tahoe, Sonoma, Seattle and Park City
5 year sabbatical
In your cover letter tell us about your experience working with clients and your experience working remotely!

About Doximity

Doximity is the leading social network for healthcare professionals with over 70% of U.S. doctors as members. We have strong revenues, profits, real market traction, and were putting a dent in the inefficiencies of our $2.5 trillion U.S. healthcare system. After the iPhone, Doximity is the fastest adopted product by doctors of all time. Our founder, Jeff Tangney, is the founder & former President and COO of Epocrates (IPO in 2010), and Nate Gross is the founder of digital health accelerator RockHealth. Our investors include top venture capital firms who've invested in Box, Salesforce, Skype, SpaceX, Tesla Motors, Twitter, Tumblr, Mulesoft, and Yammer. Our beautiful offices are located in SoMa San Francisco.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.