Resolution Coordinator at Ring
Malvern, PA, US
Ring is looking for a Resolution Coordinator to join our Ring office in Malvern, PA.
In this role you will:
Investigate false alarms and identity the culprit, work with Engineering/Product/Support Center to identify corrective action
If Ring caused the problem work internally on resolution (i.e. a HW/SW Default that needs to be escalated to fix)
If user error, charge the customer the fee (if any), and work internally to add customer education if it is an issue seen multiple times.
Coordinate and track internally to reduce false alarms (induced by hardware issues or customer behavior)
Coordinate and track consumer issues and work with Engineering and Support for resolution and training.
Knowledge, Skills and Abilities:
Familiar with security systems
Organized and efficient with strong communication skills
User of security systems
Familiarity with professional monitory, permits, licenses a plus
2-3 years profession experience is sufficient; would consider aggressive new grad
Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always homehttp://www.ring.com