Enterprise Sales Engineer at Sumo Logic
New York City, NY, US
Sumo Logic currently has 1500+ enterprise customers with $160.5M in funding from the world's leading investors (Accel, Greylock, Sequoia, Sutter Hill, and DFJ Growth), and we are reshaping the Big Data landscape with its cloud-based machine data analytics platform with an All-Star team.
Who Are We?
We are a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semistructured and unstructured data across the entire application lifecycle and stack. Our mission is to democratize analytics, making it accessible, simple and powerful for businesses of all sizes to build, run and secure their organizations. With Sumo Logic, customers can harness the power of machine data to gain operational business and customer insights that lead to competitive advantage and differentiated customer experience.
What Do We Do?
Sumo Logic was founded in 2010 by experts in log management, scalable systems, big data, and security. We imagined a world of Yottabyte-scale machine data, where machine learning algorithms and advanced analytics could make sense of it all. Today, our purpose-built, cloud-native service analyzes more than 100 petabytes of data, more than 16 million searches, and delivers 10s of millions of insights daily – positioning Sumo among the most powerful machine data analytics services in the world. Our customers around the globe rely on Sumo Logic for the analytics and insights to build, run and secure their modern applications and cloud infrastructures. With Sumo Logic, customers gain a service-model advantage to accelerate their shift to continuous innovation, increasing competitive advantage, business, and growth.
As a Sumo Logic Field Sales Engineer, you will be paired with one or more of our Enterprise Account Executives, and be our customer’s primary technical point of contact. You will take a consultative approach with our customers, identifying their pain points and driving technical alignment between customer needs and Sumo Logic's Next Generation Cloud-Based Log Management and Analytics solution.
You will serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You will be a trusted point of contact for our customers, but you will also keep a focus on advancing the sales process. The best candidates for this position will have a track record of success in being technically proficient as well as customer savvy. You must have an excellent knowledge of the requirements and challenges enterprises (small and large) face with log management and analytics. Ideally, you should know where other
Conduct online and in-person demonstrations of the Sumo Logic service
Assess customer requirements and identify technical alignment between customer needs and the Sumo Logic solution
Communicate customer feedback and requirements to Product Management, Engineering, Customer Service and other groups within Sumo Logic.
Work hands-on with customers to install and deploy the Sumo Logic solution.
As necessary, conduct end-users training on the Sumo Logic solution and functionality Work directly with customers to ensure their goals are being met
Previous experience functioning as a Pre-Sales Engineer, supporting a complex software sales cycle to IT and DevOps leaders.
Domain expertise with Security Information Event Management (SIEM), Application Performance Management (APM), DevOps and Infrastructure Monitoring is preferred.
Deep experience working directly with customers to ensure their goals are being met
Strong written and verbal communication skills, as well as business and technical acumen, are a must.
A broad background in technical infrastructure, including servers, networking devices, and storage is very desirable
Experience in successful start-ups in the area of log management and security is strongly preferred.