Technical Support Engineer at Livongo Health
Mountain View, CA, US
We’re seeking a Desktop Support Technician who can demonstrate strong problem solving abilities, has working knowledge of Macs and PCs and has excellent troubleshooting skills.

Essential Functions & Job Requirements:
Actively participate in all projects / initiatives that either directly (laptop) or indirectly (backend) impact user experience
Help Install, configure, administer, monitor, troubleshoot, and support all internal users hardware (printers, mobile devices, laptops, and VOIP system) and software (operating systems and enterprise/non-enterprise applications)
Records IT issues, including troubleshooting steps taken, documents resolutions for future reference, and promptly responds to IT issues, as assigned
Provides timely and effective user support by remote or onsite assistance
Assists with management of user accounts, mailboxes, user folders, permissions, login scripts, and network group policiesImage laptops (MAC’s & PC’s)
Assist with corporate networking & Applications (Eg: WiFi, JIRA)
Provides basic troubleshooting, repair, and maintenance for computer equipment, and may assist with testing personal computers and peripherals on a network to diagnose hardware versus software problems
Essential Qualifications:Experience supporting end users in a corporate environment
Strong experience in Windows, Macintosh operating systemsPrior experience setting up laptops
A good understanding of computer hardware, has hands-on hardware troubleshooting experience
Working knowledge of network hardware and peripheral equipment.Basic understanding of networking concepts and familiarity with
Telecom technologies Experience with enterprise security productsExcellent English verbal and written communication skills
Excellent organizational and documentation skills
Desired Qualifications:
Familiarity with HIPAA and PHI compliance requirements and best practices
Scripting experience to automate processes
Experience with JIRA, Confluence, Google Apps for Work, etc.
Certifications are preferred: CompTia A+, Microsoft Certified Professional (MCP or higher)*INX Experience

Livongo Health is on a mission to change how healthcare is delivered to people with chronic conditions around the world, starting with diabetes in the US.

We are creating a smart data cloud capable of collecting and processing millions of data points from wearable devices, EHRs, and our cellular-connected blood glucose meters. We are also building delightful web and mobile front-end apps to provide consumers with intelligent workflows and visualizations to manage their chronic conditions effectively.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are serious about diversity: We do not hire in the traditional Silicon Valley way and we don’t just talk about diversity. Our hiring process is designed to achieve it because it is a core value and an important goal. The Data Science team actively wants people from all backgrounds to apply and we just don’t hire without a diversity of applicants across many dimensions.