Customer Success Manager at Periscope
San Francisco, CA, US
DRIVE RESULTS AND TRANSFORMATIONAL OUTCOMES FOR OUR CUSTOMERS
As a Customer Success Manager you will be the primary advocate for our customers. You’ll be responsible for understanding their ever-evolving business needs, collaborating internally and externally to ensure strategic outcomes are continually met. At Periscope Data we care deeply about making our customers a wild success. We aim to deliver more than data-driven decision making, and partner with our customers to ensure such insights are socialized, actionized and ultimately accelerate our customer’s revenue.
WHY YOU SHOULD JOIN OUR CUSTOMER SUCCESS TEAM:
As the second hire in Customer Success you’ll have an incredible opportunity to help shape our onboarding, adoption and renewal strategies, training initiatives and product roadmap. This is an exciting role for those eager to own the entire customer lifecycle. You’ll work closely with external & internal stakeholders (support, account management and product) to ensure our largest and most strategic account’s success. Your technical and business expertise will be valuable in discovering and defining best practices.
We have over 800 customers and are serving one of the fastest growing professions that has traditionally been underserved. We’ve grown revenue 10x year over year. We’re rapidly expanding and adding new product lines. Your expertise will help shape our messaging, go to market strategy, and influence our product roadmap.
HOW YOU’LL RAMP:
By Day 30...
Learn about Periscope Data’s cultural values, product offering, positioning & competition
Internalize Periscope Data’s customer success stories and best practices
Familiarize yourself with the current systems + processes for working cross-collaboratively to ensure customer value is delivered effectively
At the end of 30 days, you’ll have started to engage your portfolio of customers.
By Day 60...
You’ll partner with internal stakeholders to align account activities with the customer’s business case and strategy
At the end of 60 days, you’ll have a firm understanding of your customer’s history with Periscope, their goals and evolving warehousing and analytics needs
By Day 90…
By the end of 90 days, we expect you’ll own the customer’s charter for success and specifically their overall adoption, expansion and renewal
WHAT YOU’VE ACCOMPLISHED… SO FAR:
You have a track record of success in driving measurable business outcomes for your customers
You’re genuinely curious and effective in building relationships with the intention of gaining a better understanding for how to best deliver maximum value for your customer
You have an analytical mind and familiarity with data tools like Business Intelligence, Database Management, Analytics or Integration.
You can communicate complex concepts in a clear and professional manner across both technical and non-technical audiences C-suite + Director level
You thrive in fast paced, high-growth environment while working on a team
You align yourself with the company’s goal and you want to contribute in a significant way
ABOUT PERISCOPE DATA:
We're a small, venture-funded team with hundreds of customers working out of an office in SOMA.
We're a kind, curious, tight-knit bunch. We eat together, toast our shared accomplishments together, and often spend holidays and ski trips together.
We are on-boarding rapidly! The team grew from 5 to 20 in 2015, to 70 in 2016 and will grow to 140+ in 2017.
We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
We have close relationships with our customers. We see customers several times a month, and email with them several times a week.