Working Student Global Customer Success at Planet Labs
Welcome to Planet Labs. We believe in using space to help life on Earth.
We have a big vision at Planet Labs; we are focused on Mission 1: Image the entire Earth, every day, and democratize access to these data and tools. With our humble beginnings in a Cupertino garage, to a scrappy team of engineers hacking our initial satellite builds, we now find ourselves with brand new technology, market traction and an expanding team.
We have a people-centric approach toward culture and community and we are iterating in a way that puts our team members first and prepares our company for growth. Be a part of our mission and help build a company that is changing the world.
Planet Labs is looking for a working student to support our Global Customer Success team.
Tasks and Responsibilities:
Support the Global Customer Success team in
generating overviews and maps to showcase our coverage
generate quotes for clients and business partners
manage orders and deliveries
communicate with customers and business partners to ensure overall customer satisfaction
providing outstanding customer support to sales partners and direct customers
working closely with colleagues from other departments to resolve project and/or customer related issues
contributing to the successful execution of major contracts
Basic knowledge of the remote sensing market and science
Experience in Customer Support / Customer Success
Experience with GIS and image processing software
Fluent in written and spoken English
Self-starter, works on own initiative, effectively communicating her/his plans, ideas and concepts to her/his supervisor
Highly organized, able to prioritize
Team-player with strong interpersonal skills
Flexible to adapt to fast-paced and rapidly changing environment
Strong computer skills (Windows environment, MS Office)
Some recent press about us:
Our CEO, Will Marshall's Dreamforce Talk
"A Tech Start-Up Just Restored My Faith in Humanity" by Kevin Roose, NY Magazine
"A Start-Up Provides a Picture of Our Shape-Shifting Planet" by Quentin Hardy, NYTimes Bits