Customer Solutions Associate Engineer at Periscope
San Francisco, CA, US
INSPIRE OUR CUSTOMERS TO TAKE PERISCOPE DATA TO A NEW LEVEL
When leading the entire user experience for the post-acquisition support, you consistently have a smile on your face and hunger in your heart to help the customer. We care deeply about our customers — every Friday we toast to new customers and share internally how Periscope Data has made a difference in their lives. You will not only be on Periscope's front line, talking to users, and building relationships; but you’ll become the customer’s advocate inside the company, spreading their happiness to the team and driving minds together to envision how future customers could be using Periscope Data.
WHY YOU SHOULD JOIN OUR CUSTOMER SOLUTIONS TEAM:
Our small but mighty 6-person team is a key differentiator for our product and highly regarded by our customers. We are not only successful because of our smarts and resourcefulness, but we also work together as a team through all of our wins. The team is constantly adapting to different challenges, and our highly cross-functional work allows everyone to exercise a broad spectrum of skillsets everyday.
HOW YOU’LL RAMP:
Within your first week…
Onboard and mentor new Periscope customers through a chats and emails.
Help customers succeed by teaching SQL tricks and product tips.
By Day 30...
Craft complex visualizations and brainstorm statistical methods with customers.
Draft documentation on new features that are released.
Learn to align with customer objectives and create customized solutions.
By Day 60…
Be regarded as a SQL expert both inside the company and for our customers.
Train brand new customers on how to use the product.
By Day 90...
Charter a project to improve customer experience and engagement.
Hand-deliver happiness to customers, one interaction at a time.
WHAT YOU’VE ACCOMPLISHED… SO FAR:
You are a quick learner and relentlessly inquisitive.
You have a record as a natural relationship builder, because you bring the best out of other people.
You love teaching people and are known as the person who will always lend a hand and has infinite patience.
You thrive in fast paced, high-pressured environments while working in a team.
You have an analytical mind and in-depth familiarity with data tools like Excel, Tableau, or SQL consoles along with a working knowledge of statistics.
You can communicate complex concepts in a clear and professional manner.
OUR INTERVIEW PROCESS:
We want to know what it's like to work together; there are never any riddles or whiteboards.
We'll simulate what it's like to work on the team. You'll answer questions from pretend customers, document new features, and tackle some challenging SQL.