Associate Product Manager at Talkdesk
Lisbon, PT
Call Centers are complex, historically opaque businesses with a unique set of challenges.

Are you passionate about building scalable, secure and user-friendly web solutions in a fast-paced environment? Have you been waiting for your opportunity to work for one of the hottest new tech companies in Lisbon and San Francisco? We would love to have you on board!

As an Assistant Product Manager at Talkdesk, you will own requirements development and execution on the most cutting edge product in the Call Center space. You will work with Product Managers, Engineers, Designers and Customers to turn the vision into beautiful and useful products.

What You'll Be Doing

Associate Product Managers work closely with product managers, engineers, and designers to do whatever it takes to ensure we're constantly improving our product. Along the way you will be exposed to all facets of product development, from writing feature specs and creating wireframes, to prioritising implementation work and QA’ing new releases.

Responsibilities

Build business cases and define requirements/wireframes for new feature enhancements, products and services
Capture, analyse, leverage and share customer insights
Digging into product analytics and making data-driven suggestions for product improvements and tests
Creating and implementing QA test plans for pre- and post-launch features
Triaging bugs and feature requests
Requirements:

Bachelor’s degree in Business, Engineering, or related field from a top university
3+ years of previous experience as a project manager, product manager, supply chain analyst, management consultant or similar role
Excellent verbal and written communication skills
Experience with Agile methodologies
Proven ability to take initiative, use consultative skills and build strong, productive relationships
Skilled in team management, plan creation and documentation practices