V.P. of Marketing Communications at Talkdesk
San Francisco, CA, US
Would you like to join one of the fastest growing startups in the world? Talkdesk - a 2016 Forbes Cloud 100 Company - is the world’s leading cloud-based contact center software provider. We have awesome investors (DFJ, Salesforce Ventures and Storm Ventures), are in a $22B market that is ripe for disruption and boast an impressive roster of customers including Shopify, Box, Anki, DoorDash, Edmunds and Qualys. We’re looking for a world-class Vice President of Marketing Communications to help us continue on our hyper-growth trajectory and shape the future of Talkdesk.

The V.P. of Marketing Communications is charged with helping establish a scalable marketing communications strategy for a B2B SaaS business entering an accelerated growth stage. This is a rare opportunity to help build something from the ground up and see it grow quickly. Experience in fast-paced environments and a proven track record of building and leading high performance teams, preferably within a SaaS environment, is critical in this role.


Craft the positioning and brand narrative of Talkdesk and transform the brand narrative into actionable campaigns
Design and execute a marketing communications strategy that supports Talkdesk’s long-term brand and business goals
Own and manage all aspects of partner communications and customer communications with a focus on campaigns, content and strategy
Guide content marketing (i.e., blog, whitepapers, ebooks, newsletters, social media, webinars and email) strategy and its integration with other communications efforts
Develop and maintain relationships with technology and business reporters, increasing placement across all channels
Collaborate with sales, product marketing, field marketing, demand generation, content marketing, product and the executive leadership team to ensure an integrated, multi-channel approach
Partner with sales to ensure alignment on strategy, resources, and KPIs
Drive continuous evolution of our website from design, messaging and content strategy to support corporate goals
Develop & manage marketing budgets and forecasts

BA/BS degree required
10+ years of experience in B2B enterprise software marketing required; SaaS experience highly desired
5+ years of experience building and managing a team
Extensive experience in all forms of corporate and executive communication, messaging and content development
Detail-oriented, analytical and data-driven