Billing Operations Specialist at Talkdesk
San Francisco, CA, US
Would you like to join one of the fastest growing startups in the world? Talkdesk - a 2016 Forbes Cloud 100 Company - is the world’s leading cloud-based contact center software provider. We have awesome investors (DFJ, Salesforce Ventures and Storm Ventures), are in a $22B market that is ripe for disruption and boast an impressive roster of customers including Shopify, Box, Anki, DoorDash, Edmunds and Qualys. We’re looking for a world-class Billing Operations Specialist to help us continue on our hyper-growth trajectory and shape the future of Talkdesk.

The Billing Operations Specialist will report directly to, and work alongside, the Finance Operations Manager and will help scale our quote-to-cash process. The ideal candidate has a strong analytical mind but maintains a commitment to outstanding service as the role entails fielding both external and internal customer requests.

Responsibilities:

Help manage and continuously improve subscription billings, payments, and collection operations
Develop and document controls and procedures surrounding the quote to cash process
Build, maintain, and produce reports as necessary to support business objectives
Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Professional Services, Customer Success, Revenue, Support, and Product teams
Review customer contracts for completeness and accuracy in accordance with our revenue recognition policy
Ensure prompt and accurate billing and provisioning of customer accounts
Field Customer inquiries relating to invoices, payments, and contractual obligations
Advise Sales and Customer Success reps on best practices regarding building opportunities within SFDC, quotes, and contracts
Become an expert in the subscription business model, particularly how your work affects downstream systems and key business metrics
Requirements:

Bachelor’s degree
1-3 years of experience in back-office operations
1-3 years of experience in billing operations preferred
Experience with Zuora, Salesforce, NetSuite, Looker strongly preferred
Software or SaaS experience preferred
Intermediate Excel
Numerate, logical, and generally tech-savvy
Strong communication and documentation skills - able to describe complex situations in writing
Extremely sharp eye for detail
Exceptional memory or a systematic notetaker
Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge