VoIP Tech Support Rep at Talkdesk
San Francisco, CA, US
Would you like to join one of the fastest growing startups in San Francisco? Talkdesk - a recent DEMO Traction Award Winner - is the world’s leading browser-based call center software. We have awesome investors, a superb team and we’re looking for people to help provide our customers with speedy help and answers to their questions. If you are an energetic person that really cares deeply about providing great technical support, join our fast growing team and help us shape the future of Talkdesk. With your intimate knowledge of our customer needs you’ll help inform our future product development.

Responsibilities:

Answer technical support requests via email, chat, and phone
Help guide customers through the setup process
Collaborate with our engineering team to solve more complex issues
Identify, document and follow up with engineers on product bugs and features
Update knowledge base and troubleshooting documentation for internal and customer use
Act as a liaison between engineering, customer success and sales on technical issues affecting our customers

Requirements:

Fluent in English
Excellent written and verbal communication skills
Previous experience in a client-facing technical role for a product business
Strong problem-solving, decision-making, and critical-thinking skills
Ability to make sense of something complex and explain it in plain English
Professional, courteous and committed to provide amazing customer support
Open-minded, positive and keen to learn
Great attitude, team player
Willing to work flexible hours
Keen to mentor and help train junior team members
Degree in a technical subject
Knowledge of IP Telephony
Experience diagnosing QoS issues
Experience with call center technology such as IVRs