Senior UX Designer at Talkdesk
Porto, PT

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are a world-class UX Designer and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

 

What are we doing?

At Talkdesk we’re reimagining how people experience call centers. We’re building an enterprise product, without all the complexity, that truly transforms how our customers conduct business. We use design and prototyping to guide early product development, bring greater clarity to engineering goals, and develop a UX-grounded point of view. We impact hundreds of thousands of people by designing tools that help drive empathy in human interactions through technology.

 

What does this role do?

We are seeking a Senior User Experience Designer to help tackle deeply complex usability problems. We’re looking for designers who can see beyond “enterprise call center” and can execute on a vision for what modern customer communication could become. You’ll be performing research, creating wireframes and user flows, designing and testing. We have a number of personas to consider and wide range of work flows that vary from customer to customer. You’ll be backing up your solutions with data while balancing the complexity of customisation with ease of use.

 

What do you want?

If you are a self-motivated systems thinker who is happiest when solving highly ambiguous, multifaceted problems in elegantly simple ways, then you’ll enjoy how we work at Talkdesk. If you’re looking for the opportunity to help craft our UX practice on a team that is growing quickly - Talkdesk could be the right design environment for you. If you like knowing that one small change you make can improve the daily workflow of thousands of agents or supervisors or admins, you’ll enjoy working here.

 

What do we need?

As an Senior User Experience designer you are equal parts research and interaction designer. You enjoy complex design challenges, validating ideas with data and customer feedback and building prototypes. You care about all the details of design both on and off the screen, and have a desire to put things in the world that have a meaningful impact on people's lives and thrive in a collaborative environment that values team over titles.

 

Requirements:

  • You have an exceptional portfolio featuring examples of product and/or enterprise design.
  • At least 5 years of experience in a related position, proven experience designing complex applications.
  • Experience conducting customer research ranging from insight protocols to usability tests.
  • You are experienced producing UX artefacts including analysis, personas, storyboard narratives, experience maps and wireframes.
  • The ability to think about high-level product vision.
  • You are experienced with lean methodologies and agile development practices.
  • SaaS or Enterprise experience.
  • Able to give and receive feedback like a champ.
  • Have Sketch as your best friend :)